Request Account Deletion

How to request deletion

1. Select the “Request Account Deletion” button below.
2. Send the request using the email address connected to your Gradely account where possible.
3. Include your account type, Student ID or Admin ID, school name and a clear request to delete the account.
4. Gradely may contact you to confirm your identity and authority to request the deletion.
5. After verification, the account and eligible associated data will be deleted.

Data that may be deleted

Depending on the account type and the relationship between the user and the school, deletion may include:

• Account login details and identifiers
• Name, email address and phone number
• Parent or student profile information
• Stored device notification tokens
• Account preferences and related personal information
• Other data associated directly with the deleted account

School and academic records

Certain academic, attendance, payment or administrative records may belong to, or be controlled by, the relevant school rather than by the individual account holder.

Where applicable, Gradely may refer the request to the school for confirmation or retain limited records where required for legal, regulatory, security, fraud-prevention, accounting or legitimate record-keeping purposes.

Processing time

We aim to review verified deletion requests promptly. Where additional verification or school authorisation is required, processing may take longer. We will communicate any necessary next steps using the contact information supplied with the request.