🛠️ Help & Support

📚 Common Questions

• How do I reset my password?
  Go to login → Click “Forgot Password?” → Enter Student ID.
• Where can I download results as PDF?
  After logging in, go to your dashboard and click “Download PDF”.
• Can parents access results without internet?
  Yes! Results are SMS-delivered via Twilio if needed.
• How do I upload student results?
  Admins: Use the “Upload Results” tool with our Excel template.

🔧 Troubleshooting

• Login fails? Double-check Student ID and password case.
• No results showing? Confirm data was uploaded to the correct term.
• Page not loading? Clear browser cache or try incognito mode.
• File upload failed? Make sure it's .xlsx, .xls, or .csv format.

📞 Contact Support