💳 Refund & Cancellation Policy

Last Updated: October 20, 2025

This Refund and Cancellation Policy applies to all schools using the Gradely Info Portal (gradely.info). By registering your school, you agree to these terms.

1. Subscription Plans

We offer two monthly subscription plans:

• Basic Plan: ₦16,800 per month
• Pro Plan: ₦19,200 per month

All payments are processed securely via Paystack. Subscriptions renew automatically each month unless canceled.

2. Refund Policy

We offer a 7-day money-back guarantee from the date of your first payment if:

• You are unable to set up your school account successfully
• Core features (result upload, parent login, PDF generation) do not work
• You were charged incorrectly

How to Request a Refund

Email us at: support@gradely.info with:

1. School name
2. Email used during registration
3. Proof of payment (screenshot or transaction ID)
4. Reason for refund

Refunds will be processed within 5–7 business days and returned to the original payment method.

When Refunds Are Not Allowed

No refunds will be issued after 7 days of successful onboarding, including if:

• You simply changed your mind
• Your staff failed to complete setup
• You uploaded data and used the system beyond testing

Tip: Test thoroughly in the first week!

3. Cancellation Policy

You can cancel your subscription at any time.

How to Cancel

1. Send an email to support@gradely.info titled: “Cancel Subscription”
2. Include your School Name and Admin ID
3. We’ll confirm and deactivate auto-renewal

Alternatively, request cancellation through the Kaima chatbot on our website.

What Happens After Cancellation?

• Your subscription remains active until the end of the current billing cycle
• You can continue using Gradely during this period
• After the cycle ends, your access will be suspended
• Data is retained for 30 days before permanent deletion

Note: Your data is never sold or shared.

4. Service Suspension for Non-Payment

If your payment fails and is not resolved within 7 days, your subscription will be suspended. You will:

• Lose access to the admin dashboard
• See "Results Unavailable" on the parent portal
• Be notified by email and SMS

You can reactivate by updating payment details and completing the next payment.

5. No Partial Refunds

We do not offer partial refunds for unused portions of a billing period. For example:

• If you cancel halfway through the month → no refund
• If you use only one week → full charge applies

Subscriptions are billed monthly in advance.

6. Technical Issues & Downtime

While we strive for 99.9% uptime:

• No refunds are given for temporary downtime (< 24 hours)
• Extended outages (> 72 hours) may qualify for service credit or partial refund at management discretion

7. Policy Changes

We may update this policy periodically. Changes will be posted on this page with a new "Last Updated" date. Continued use of our service constitutes acceptance of the revised terms.