❓ Frequently Asked Questions

Go to the Parent Login page and enter your child's Student ID and password provided by your school. If you don't have these credentials, please contact your school's administration.

Click "Forgot Password?" on the login page, enter your child's Student ID, and a reset link will be sent to your registered email or phone number. Follow the instructions in the message to create a new password.

Yes! After logging in, go to your dashboard and click "Change My Password" to update it securely. You'll need to enter your current password and then your new password twice for confirmation.

After logging in, navigate to the dashboard and click the "Download PDF Report" button next to the relevant term. This will generate a printable version of your child's results that you can save or print.

We offer two monthly subscription plans for schools:
• Basic Plan: ₦83,900/month — Core result management features
• Pro Plan: ₦89,700/month — Includes SMS alerts, class timetable management, school announcements, and priority support.

Admins can use the "Upload Results" tool in their dashboard with our Excel/CSV template. Simply download the template, fill in the student data following the column headers, and import the completed file directly into the system.

Yes! Once results are uploaded by the school admin, they become instantly available in the parent/student portal. Parents also receive email and SMS notifications when new results are posted.

Absolutely. All passwords are encrypted with bcrypt hashing, and data is stored in secure, encrypted databases. We follow industry best practices for authentication, data transmission (TLS 1.3), and access controls to protect your information.